Why can't I log in to my account?
If you cannot log in or the Lobby is not opening:,
• Make sure you are connected to the Internet
• If you’re running any firewall software, such as Zone Alarm, McAfee or Norton Internet Security, make sure it will allow casino.betmgm.com and poker.betmgm.com to access your computer.
• Virtual Private Network (VPN) or Virtual Network Client (VNC) software will interfere with the online gaming software. Please disable it when trying to play.
If ports 2147 and 443 are blocked by a modem or router, please unblock them
Please refer to our Customer Service Team if you receive any error messages when you attempt to log in.