My game crashed and now my bonus/winnings rounds are gone. What do I do now?

As a first step, please make sure that the last casino game played has been closed properly (see question "My funds are not back in my account after playing in the Casino"). If you have followed all the recommended steps and your issue has not been resolved, please contact our customer service team with the following information:

  • Were you playing in the download,  instant play; or mobile  casino?
  • Date and time of error:
  • Exact error message:
  • Which game were you playing:
  • Game ID (you can find this in your account under "My Casino > Game logs"