My funds are not back in my account after playing in the casino
Occasionally, casino games are not properly completed or closed. To make sure that all your casino games are closed please log out from your account and delete your temporary internet files (Cache and Cookies).
For Internet Explorer: go to "Tools" / "Internet Options/General" / "Temporary Internet files" / "Delete files"
For Firefox: go to the menu icon / Click on "History" / "Clear recent history" / "Details". Select "Cookies" and "Cache" and click on "Clear now"
For Chrome: go to "Settings" / "Advanced" / "Clear browsing data." Select "Cookies and other site and plug-in data," and "Cached images and files," select "Clear browsing data"
For Safari: go to "Preferences" / "Privacy" / "Details" / "Remove All"
Once cache and cookies have been deleted, please restart your browser by closing all your open windows, then opening a new one. Log back into your account and reopen the last game you played. You will then be automatically asked to end the previous game. As soon as you have completed the previous game, you will be able to start a new one. If this does not work, please try again using a different browser or contact Customer Service for assistance.