Technical Questions

General Information

I am experiencing a technical issue
How do I delete cache and cookies?
I am unable to install the BetMGM Poker application, what should I do?
Why can't I upgrade the software?
I get an error message when trying to open a game in the casino
Please can you explain some commonly used firewall terms?
What if I have connection problems after an upgrade?
How do I fix any problems I’m having connecting after an upgrade?
What about different operating systems?
I downloaded the BetMGM Poker software, but now I can't find it. Where is it?
What if I am having first-time connection problems?
My game crashed and now my bonus/winnings rounds are gone. What do I do now?
Am I likely to have a hardware firewall?
How do I install a digital certificate?
What ports does casino.nj.betmgm.com and poker.nj.betmgm.com use?
What protocol does casino.nj.betmgm.com and poker.nj.betmgm.com use?
My funds are not back in my account after playing in the Casino
What can I do if I am unable to download the BetMGM Poker set-up file from the website?
How do I uninstall then reinstall?
Do I need to go to the BetMGM Poker website every time I want to play?
What are ports?
What is a firewall?
What is an IP address?
What is a protocol?
What is the minimum system requirements needed to play?

We use the TCP/IP protocol.